3 Ways to Thank Your Customers

"thank your customers"

thank your customers

The two most important words in the English language are “please” and “thank you”. You should be using them every single day. So on Thanksgiving weekend not only am I grateful for friends and family, but for all of the customers and clients I’ve had through the years.

It should go without saying that as a business owner you should have great customer service, but you should also make a point of thanking your customers personally. It really goes a long way. The Journal of Marketing conducted a study about the positive reinforcement of customers. They found that customers from one retail store who were called and thanked showed a 70% increase in sales. There was only a 30% increase when they were also told about a sale. [Read more…]