How to Sell Over the Phone

cold calling

cold calling

I made a call to a company today to find out about their legal services. The guy on the phone used the word “like” every few seconds. This made him sound unprofessional, and made me uncomfortable having him handle any legal issues. I would feel equally uncomfortable with a doctor who talked that way, but it really goes for anyone in a business position.

This got me thinking about how people can make slight changes in their voice and etiquette that will help them sell more over the phone.

  • Eliminate the word “like” – We all like to be liked on Facebook, but like, the word is like, totally overused. Nothing screams being unprofessional more than overusing that word. Like anything (used correctly here), you can break yourself of the “like” habit. The next time you start to say the word, pause briefly and continue. The more you practice not using it, the easier it will get. Practice not using it at all and you will eventually become more articulate. [Read more…]

In Sales, No Means Maybe

I know it sounds crazy, but I’ve actually grown to love cold calling. I like that it’s active, not passive. And it’s infinitely fascinating to deal with human nature on such a personal level that you’ll never be able to get from an email. That’s not to say that everyone is nice or that everyone says yes. In fact, most people say maybe. And even when they say no, many are still saying maybe. At least that’s what I’ve learned in the past couple of weeks.

selling

selling

I sell everything from products to services and talk to a wide variety of people. Meeting planners, small business owners, mom bloggers, promotional products distributors, retailers, wholesalers, etc. I talk to people from all over the world in countries I never even knew existed.

If I contact someone and they flat out say no to me, I cross most of them off my list. So imagine my surprise this week when I was contacted by two companies that said no before. I had to go back and check my records just to make sure. Yep, great big X across the page. (yes, I still write things out by hand) It wasn’t a casual no, but more of a “hell, no” Not interested, no way, no how. These were calls that were completely out of the blue. This time it was a bending over backwards to please kind of call. Okay, I’m stumped. Pleased, but stumped. [Read more…]